PingWren
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You and the business

About ten minutes, start to finish. Your answers save on this device as you go, so you can stop and come back.

Add your first name.

As customers know you.

Add your business name.

Only if it's different, for example "J Smith Heating Ltd". Goes on your privacy page.

Add an email we can reach you on.
Add your mobile number.

Needed to register your new local number. It only shows on the site if you want it to.

Add the first line of the address.
Add the town.
Add the postcode.
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The work you do

This becomes the pages of your site, so the jobs you want more of go first.

Tap to add, then edit as you like. One per line.

Add at least one service.

Towns or postcodes.

Add the areas you cover.

Gas Safe number, NICEIC, Checkatrade, TrustMark, insurance, years trading. Anything that wins trust.

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Your website

Your site lives on your own web address, so every enquiry it brings in is yours.

Pick one.
On the go-live call we'll need you logged into that account for two minutes to point the address at your new site.

Your old site, Checkatrade or Facebook page, if you have one.

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Logo and photos

Real jobs sell better than stock photos. Straight from your camera roll is fine; we resize them.

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Calls and messages

Every enquiry gets an instant reply, and missed calls get a text back, so you can stay on the job.

Must have WhatsApp. New enquiries and alerts come here. We connect it on the go-live call.

Add the mobile with WhatsApp on it.
Add the number customers ring.
Pick one.
Pick one.

Name, email and mobile for each person who needs the app. Leave blank if it's just you.

Write it how you'd say it. We'll send this the second someone asks for a quote.

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Reviews

When you mark a job done, the customer gets asked for a Google review. In week one we also ask your past customers.

Pick one.

If you have it handy. On your Google profile, tap "Ask for reviews" and copy the link.

A spreadsheet, a list or screenshots of contacts. Names and numbers is plenty.

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Check and send

Have a quick look. You can change anything before it goes.

That's everything.

Charlie has your answers and has started your build. Here's what happens next:

  1. We build your site and set up your replies, using what you've sent.
  2. On the go-live call we put the app on your phone, connect WhatsApp and send a test enquiry so you see it land.
  3. We send your first review request to past customers that week.

Questions in the meantime? Message Charlie on WhatsApp or email charlie@pingwren.co.uk.